Frequently Asked Questions
GENERAL
General
What does JM Automations do?
We build websites for local service businesses and connect them to an automation system that answers calls, collects reviews and follows up with leads — all from one app.
Who do you work with?
Local service businesses across the US: trades, home services, salons, med spas, clinics and similar.
Where are you based?
Sugar Hill, Georgia. We work with clients nationwide, fully remotely.
Do I need to be tech-savvy?
No. We set everything up and train you on the app.
PRICING & CONTRACTS
Pricing & contracts
Do I have to sign a contract?
No. Monthly plans are month-to-month with no contract. If you want to save, you can choose to prepay for a full year at 20% off.
How much does it cost?
Plans run from $197 to $497 a month. Prepay for a year and save 20%.
Are there hidden fees?
No. Every cost is shown upfront.
Can I cancel anytime?
Yes. Monthly plans can be canceled anytime with no cancellation fee. Annual plans are prepaid at a discount and aren't refundable. If you cancel, your service runs through the end of the year you paid for and won't renew.
SETUP & TECH
Setup & tech
How long does setup take?
Most systems go live within days to a couple of weeks.
Can you connect to my existing website?
Often yes. We'll review it in your demo.
Do I get a new phone number?
Yes, a dedicated business number. You can forward your current line to it.
Does the app work on iPhone and Android?
Yes.
AUTOMATIONS
Automations
Text-back or AI receptionist — which should I choose?
Text-back suits businesses that prefer to call people back personally. The AI receptionist suits businesses that want calls answered and booked immediately.
Do you write the messages and replies?
Yes, in your voice, and you approve them.
Do you buy or fake reviews?
Never. We only ask real customers for honest reviews.
READY WHEN YOU ARE
Stop losing jobs to missed calls and slow follow-up.
Book a free 20-minute demo. We'll show you the exact system we'd build for your business — no pressure, no contract.